Stop losing customers on day one.
NewsFeed replaces the email chains and spreadsheets that kill early retention — with a structured onboarding workflow your whole team can track.
Customer Progress
Active Clients
| Client | CSM | Status |
|---|---|---|
| Acme Corp | Sara | Onboarding |
| Lightspeed | Tom | At Risk |
| Orbit SaaS | Priya | Complete |
Workflow Automation
Auto-routed 3 tasks today
Time to Value
14 days avg
Platform features
Everything your CS team needs to onboard at scale
From the first welcome email to the final check-in — one platform, zero dropped balls.
Visual workflow builder
Drag-and-drop onboarding steps. Assign owners, set deadlines, add dependencies — no engineering required.
Real-time client progress
See exactly where every customer stands. Spot blockers before they become churn risks.
Automated handoffs
Tasks auto-route to the right person when a step completes. No more manual nudges or missed handoffs.
Client-facing portal
Your customers see a clean, branded checklist — not a wall of emails. Professional from day one.
Dropoff analytics
Surface exactly where customers abandon. Fix the friction before it becomes a pattern.
CRM & billing integrations
Connect HubSpot, Salesforce, Stripe, and more. Onboarding data flows where your team already works.
How it works
Onboarding that runs itself
From first login to fully activated customer — in three steps.
Build your workflow
Create onboarding steps in minutes. Set owners, due dates, and client-facing tasks — all without touching code.
Invite your customers
Send a link. Customers land on a clean, branded portal — not an overwhelming email chain.
Track, automate, improve
Get real-time alerts on stuck customers. Automation handles the handoffs. Analytics show you what to fix.
Why it matters
The onboarding crisis is real
Why NewsFeed
Finally, onboarding that works for the mid-market
Enterprise tools cost $15K+/year. Spreadsheets don't scale. NewsFeed gives you the best of both.
Ad-hoc onboarding
- Email chains that bury action items
- Spreadsheets no one keeps updated
- No visibility into customer progress
- Manual handoffs that get dropped
- No way to know where customers drop off
Structured onboarding
- Structured workflows your whole team tracks
- Real-time client progress dashboard
- Automated task routing — zero dropped handoffs
- Client-facing portal that looks professional
- Analytics that surface exactly where to improve
| Feature | NewsFeed | Dock | Enterprise tools |
|---|---|---|---|
| Price | $49–$299/mo | $350–$1,000+/mo | $15,000+/yr |
| Self-serve setup | |||
| Internal task orchestration | |||
| Client portal |
Pricing
Honest pricing that scales with you
No per-seat traps. No surprise overages. Pick the plan that fits where you are.
Starter
For teams getting started
- Up to 50 active clients
- Core workflow builder
- Client progress dashboard
- Email notifications
- Email support
Pro
For growing CS teams
- Everything in Starter
- Unlimited active clients
- Automated task routing
- CRM integrations (HubSpot, Salesforce)
- Advanced dropoff analytics
Team
For scaling operations
- Everything in Pro
- Multi-seat (up to 15 team members)
- White-label client portal
- Custom integrations & API
- Priority support + onboarding call
All plans include a 14-day free trial · No credit card required
Early feedback
What CS teams are saying
“We were managing 60 client onboardings with a Notion doc and a prayer. NewsFeed gave us the first real overview we've ever had.”
Sarah M.
Head of Customer Success, Series B SaaS
“Our time-to-value dropped from 3 weeks to 9 days after we standardized our onboarding in NewsFeed. That translated directly to fewer 90-day churn spikes.”
James K.
VP Operations, Fintech Startup
“I evaluated Dock and GuideCX. Both were either too expensive or too clunky. NewsFeed just works, and our clients actually complete the steps now.”
Priya R.
Customer Experience Lead, B2B Agency
FAQ
Common questions
Ready to fix your onboarding?
Join CS teams turning onboarding from a liability into a retention engine.
✓ 14-day free trial · ✓ No credit card · ✓ Setup in under an hour